Collection and Use of Personal Information
We are committed to protecting the privacy of our supporters and others who provide us with their personal information. We endeavour to only collect personal information we deem necessary for effective and efficient interaction with you.
We collect personal information from you, including information about your:
Contact information – Email and Phone number(s)
Interactions with us
We collect your personal information in order to:
Communicate with you about our services
Providing some information is optional. If you choose not to enter your contact details, we’ll be unable to get in touch with you.
We keep your information safe by storing it in a secure data storage service and only allowing our staff to access it who have signed our confidentiality agreement .
If you do not wish us to contact you about our appeals or programmes, please contact us on the details below or use the ‘unsubscribe’ link located at the bottom or our email communications.
We try to collect personal information directly from you (unless it is unreasonable or impractical for us to do so). You have the right to refuse providing us personal information however this may restrict our ability to assist or serve you.
We may disclose your personal information to third parties as required. Examples may include external service providers such as professional advisors, mailing houses, IT service providers, and government authorities. We may also disclose your personal information to overseas recipients such as our partner offices or overseas service providers. We take all reasonable steps to ensure that these third parties have in place relevant confidentiality and privacy provisions.
We will not rent, exchange or sell mailing lists of our supporters to other organisations.
Accuracy and Access
We take reasonable steps to keep your personal information accurate and up to date. We will also take reasonable steps to correct information we deem is incorrect, irrelevant or out of date.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org, or 0800 425 338.
We keep your personal information in both paper-based and electronic forms and take reasonable steps to ensure that information is protected from misuse and loss, and from unauthorised access, modification or disclosure.
To provide you with a better service experience, we may collect information via our website. If you wish to remain anonymous when visiting our website, please disable cookies on your internet browsing settings.